Refunds and Cancellations

Last updated: 3 Sep 2025
Company: Samgreen Marketing, hello@samgreenmarketing.com

This policy covers WooCommerce design or build, automation with Make or Zapier, and UK or US company setup including EIN and BOI.

1) Deposits

  • Automation and web design: 40 percent deposit to start.

  • UK or US company setup: 90 percent deposit to start.

  • A deposit becomes non refundable once the project starts after kickoff or once we deliver the plan or wireframe, whichever comes first.

  • For company setup, see section 4.

  1. Cancelling before work starts
    If you cancel before work begins, we issue a partial refund after deducting:

  • Payment processor fees from Stripe or PayPal

  • Any tool or setup costs already paid, for example hosting, plugins, or address reservations

  1. Cancelling after work starts, design or automation
    If you cancel after work begins:

  • A 15 percent cancellation fee applies on the total project fee

  • We deduct any tool or third party expenses already paid, for example hosting, automation tools, or plugins

  • We deduct the value of work completed up to cancellation, calculated by milestones, plan, build, and test

  • Any remaining balance is refunded to the original payment method

  1. UK or US company setup, specifics

  • Samgreen service fee is refundable until filing starts, not refundable after filing begins

  • Government and third party fees, registrar, registered agent, address, courier, or postage, are not refundable once paid

  • If a bank, fintech, or Stripe application is rejected, Samgreen’s service fee is not refundable

  • If KYC documents are not supplied within 3 days, the project may be closed with no refund. Third party costs already incurred still apply

  1. Retainers and management plans

  • Month to month by default. Longer terms like 12 to 36 months can be agreed in the proposal

  • Notice to cancel, 7 days in writing

  • Unused hours do not roll over

  • Mid cycle cancellation is pro rata only if stated in your proposal

  1. Rescheduling and no shows

  • Reschedule notice, 24 hours

  • A no show or late cancellation may count as a used session

  1. Change requests, scope changes

  • New or changed scope requires a new quote

  • Completed work is not refundable

  • Additional fees apply to changes outside what we agreed during onboarding

  1. Refund method and timing

  • Refunds go to the original payment method

  • Processing typically takes 5 to 10 business days. Your bank or processor may add time

  • Processor fees and any non refundable third party costs are deducted

  1. Currency and fees

  • Quotes and invoices are in USD by default. ₦ is available on request

  • Exchange fees and rate differences are the client’s responsibility

  1. How to request a refund

  • Email hello@samgreenmarketing.com with the project name, invoice number, reason, and any supporting details

  • We reply within 3 business days

  1. What is never refundable

  • Paid plugins, themes, and licenses

  • Government, agent, address, and courier fees

  • Third party discovery or audits already delivered

  • Rush fees

  1. Governing law

  • This policy follows the laws of Lagos State, Nigeria

  • For some projects a different venue or law may be stated in your proposal or contract. That clause will apply

Notes

  • This policy works with our Terms of Service and Privacy Policy

  • If a clause in your signed proposal differs, the proposal takes priority for that project